We want billing to be clear and fair. Here's how charges work and what to do if something looks wrong.
1. How We Bill
Your first denied estimate is free, with no subscription, no card, no commitment. Send us one insurer estimate they short-paid and we'll write the supplement argument to recover it; you submit it and keep what comes back. Paid plans begin only when you choose to subscribe.
Once you subscribe, your Reclaim subscription renews automatically each month on your billing date. You'll receive a receipt by email after every charge. Pricing is a single flat plan: $500/month for unlimited supplements. Cancel anytime.
2. Cancellations
You can cancel at any time by emailing support@tryreclaim.com or calling (510) 574-5536. Cancellation takes effect at the end of your current billing period, and you keep access until then. We don't cancel mid-cycle or offer prorated credits.
3. Refunds
We generally don't issue refunds for subscription periods that have already been paid. Exceptions:
- Billing errors: if you were charged the wrong amount or charged after cancellation, we'll refund the difference. Submit a request within 30 days of the charge.
- Duplicate charges: if you were charged twice for the same period, we'll refund the duplicate immediately upon verification.
- Service outage: if Reclaim was unavailable for an extended period due to our fault, we'll evaluate a credit or partial refund on a case-by-case basis.
We do not issue refunds for dissatisfaction with supplement outcomes. Reclaim generates citation-backed drafts. Results depend on how insurers respond, which is outside our control.
4. How to Dispute a Charge
Step 1: Contact us first.
Email support@tryreclaim.com with the subject line "Billing Dispute" and include:
- Your account email
- The charge date and amount
- A brief description of the issue
We respond within 2 business days and resolve most disputes within 5.
Step 2: If we can't resolve it.
If you believe a charge is unauthorized after contacting us, you may dispute it with your bank or card issuer. We ask that you give us the chance to resolve it first; chargebacks cost both parties time and fees.
Step 3: Chargeback policy.
If a chargeback is filed without first contacting us, and we determine the charge was valid, we reserve the right to suspend your account until the dispute is resolved.
5. Contact
For any billing question, dispute, or cancellation request:
- Email: support@tryreclaim.com
- Phone: (510) 574-5536
- Website: tryreclaim.com
- Address: 356 West Ave, Ithaca, NY 14853